
State Farm® Insurance Agent Heidi Pollock
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
C Sprecher
February 6, 2025
"We moved to OR from out of state 2 years ago and were looking for an office to handle all of our insurance needs. We were referred to Heidi’s office by a family member. Our initial contact was with Jennifer Steen. Jen was very informative, professional and patient with us while we asked a plethora of questions. We now have homeowners, car and umbrella policies with their office. What has impressed us most, and is quite a positive change from our previous insurance providers, is the way all the employees in Heidi’s office work as a team to make sure all emails and phone calls are answered same day, even when Jen is out of the office. To date, we haven’t had to file a claim (knock on wood) but we truly believe, and from the reviews we’ve read, they will handle any claim with the same efficiency they’ve handled all of our questions and inquiries so far. So glad we chose this office!"
Mo Giewont
February 5, 2025
"I’ve been a customer of Heidi Pollock’s office for 7+ years. I feel the agents have always looked out for what’s best for me and my family, giving discounts when possible. I’ve gotten my family members to come here now too, and we couldn’t be happier! Great service and great communication."
Demi Kalatzes
January 28, 2025
"Heidi Pollock and her team always go above and beyond for their clients!"
Tyra Jansson
January 17, 2025
"Great staff that work here! They have helped me navigate a number of situations, from an accident years ago to insuring a new car to navigating how to get the best rate I can with them. I found it worth sticking with this office when insuring my new car, even though it wasn't the cheapest rate I could find -- the helpful, responsive staff who are easy to reach, answer my numerous questions, and follow through to make sure things are taken care of are well worth it to me."
Josh Friedman
January 16, 2025
"How often do you think about how great your insurance office/agent is? Most people don't think about that much. When you work with Heidi Pollock's team at State Farm, you do. Or at least I do. The team is always immediately responsive and very helpful. We have a bunch of personal and business policies, so questions arise all the time. They are always gracious and helpful and awesome. Can't recommend Heidi and the team enough!"
Jennifer
August 8, 2023
"Great service!"
Denise Pierson
May 24, 2023
"Heidi and her staff are the best in the business! I’ve known her for 15 years as an agent, friend, and even a boss. She is 100% True Blue in all she does. She’s smart and hires great staff. You can’t go wrong with this Team!"
Caroline Smith
May 17, 2023
"Heidi's team, especially Jenn, were incredibly helpful and quick to respond when I needed a new policy. They navigated administrative anomalies and were able to get me exactly the documents I needed, just in time. I highly recommend this office!"
Abigail Gordon
May 10, 2023
"Great customer service. Always willing to help me out with my needs."
Anna Wheeler
February 28, 2023
"I think they are a great bunch! I’ve been with them for many years."
Steve Mesa
September 23, 2022
"Great, great customer service second to none"
Lauren Kemp
May 16, 2022
"This has got to be one of the WORST offices I’ve dealt with in my life. They refuse to provide documents upon request. Shady things have happened regarding suspension of cars on my policy without my permission and my account has been stripped of all online documentation prior to March (2 months after the suspension messes have happened). Office employees do not listen to requests, will not do as they say they will, and are not knowledgeable in any aspect of their job. I would highly recommend staying away from this place. They’ve cost me so much money due to their errors."
"Dear Lauren, thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We are committed to providing you with excellent service, and take your feedback very seriously. Please feel free to contact me with any further comments, concerns, or suggestions you wish to share. -Heidi Pollock"
Kurt Young
April 20, 2022
"Best care anywhere"
ken david
March 4, 2022
"Their responsiveness"
M Anderson
December 8, 2021
"I have been with Heidi for years now. The BEST agent ever! Always hastle free and the best customer service from her office. I highly recommend."
Ali Green
October 8, 2021
"Thanks for taking such great care of me! Your office staff provide the best customer service and always go above and beyond. You guys are great!!"
Virginia Bradley
October 7, 2021
"I have nothing but the best service from this agency. They are always there when I need them no waiting at all."
Taylor Burns
October 5, 2021
"The ladies in the office or so helpful and friendly. They are very knowledgeable and care about my family it is nice to call an office and talk to the same person every time. Heidi is doing something right"
Sam Slater
October 4, 2021
"Very knowledgeable and helpful staff"
Michael Mc
December 21, 2020
"I've been with State Farm for 33 years and switched to Heidi Pollock about 30 years ago. I only had my autos to begin with, then added rentals and lastly my home. My previous home owners insurance company kept raising premiums, I had no claims. State Farm was always just a little less, but I wasn't going to change for $100-150 a year. After two increases of $500, I contacted Heidi again and they saved me $1000 a year on my home owners with the same coverage. I've always felt they had my best interest at heart. Sometimes they talked me out of putting in a claim as it was too small, and also gave me advice about changing limits when necessary. Just what you want in an agency."
Shanna Gazley
February 18, 2020
"I was in a very serious car accident and my car was totaled. The staff helped me at each step in the process. With anyone else, this would have been so stressful and time consuming. Highly recommend. Also, great home owner’s insurance helped when a tree fell on the house in a snow/ice storm. It was so easy to resolve."
Susie Morris
August 2, 2019
"I’ve worked with Heidi and team for years and they are wonderful to work with! They are always very responsive and detail oriented."
William Hart
July 29, 2019
"Excellant service"
Samantha Schuttpelz
December 30, 2018
"They don’t even deserve one star."
Kwang Kim
October 19, 2018
"I have been with the agency for about 30 years. The staff is always courteous and professional"