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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C Sprecher

February 6, 2025

5  out of  5
rating by C Sprecher
"We moved to OR from out of state 2 years ago and were looking for an office to handle all of our insurance needs. We were referred to Heidi’s office by a family member. Our initial contact was with Jennifer Steen. Jen was very informative, professional and patient with us while we asked a plethora of questions. We now have homeowners, car and umbrella policies with their office. What has impressed us most, and is quite a positive change from our previous insurance providers, is the way all the employees in Heidi’s office work as a team to make sure all emails and phone calls are answered same day, even when Jen is out of the office. To date, we haven’t had to file a claim (knock on wood) but we truly believe, and from the reviews we’ve read, they will handle any claim with the same efficiency they’ve handled all of our questions and inquiries so far. So glad we chose this office!"
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Mo Giewont

February 5, 2025

5  out of  5
rating by Mo Giewont
"I’ve been a customer of Heidi Pollock’s office for 7+ years. I feel the agents have always looked out for what’s best for me and my family, giving discounts when possible. I’ve gotten my family members to come here now too, and we couldn’t be happier! Great service and great communication."
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Demi Kalatzes

January 28, 2025

5  out of  5
rating by Demi Kalatzes
"Heidi Pollock and her team always go above and beyond for their clients!"
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Tyra Jansson

January 17, 2025

4  out of  5
rating by Tyra Jansson
"Great staff that work here! They have helped me navigate a number of situations, from an accident years ago to insuring a new car to navigating how to get the best rate I can with them. I found it worth sticking with this office when insuring my new car, even though it wasn't the cheapest rate I could find -- the helpful, responsive staff who are easy to reach, answer my numerous questions, and follow through to make sure things are taken care of are well worth it to me."
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Josh Friedman

January 16, 2025

5  out of  5
rating by Josh Friedman
"How often do you think about how great your insurance office/agent is? Most people don't think about that much. When you work with Heidi Pollock's team at State Farm, you do. Or at least I do. The team is always immediately responsive and very helpful. We have a bunch of personal and business policies, so questions arise all the time. They are always gracious and helpful and awesome. Can't recommend Heidi and the team enough!"
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Jennifer

August 8, 2023

5  out of  5
rating by Jennifer
"Great service!"
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Denise Pierson

May 24, 2023

5  out of  5
rating by Denise Pierson
"Heidi and her staff are the best in the business! I’ve known her for 15 years as an agent, friend, and even a boss. She is 100% True Blue in all she does. She’s smart and hires great staff. You can’t go wrong with this Team!"
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Caroline Smith

May 17, 2023

5  out of  5
rating by Caroline Smith
"Heidi's team, especially Jenn, were incredibly helpful and quick to respond when I needed a new policy. They navigated administrative anomalies and were able to get me exactly the documents I needed, just in time. I highly recommend this office!"
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Abigail Gordon

May 10, 2023

5  out of  5
rating by Abigail Gordon
"Great customer service. Always willing to help me out with my needs."
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Anna Wheeler

February 28, 2023

5  out of  5
rating by Anna Wheeler
"I think they are a great bunch! I’ve been with them for many years."
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Steve Mesa

September 23, 2022

5  out of  5
rating by Steve Mesa
"Great, great customer service second to none"
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Lauren Kemp

May 16, 2022

1  out of  5
rating by Lauren Kemp
"This has got to be one of the WORST offices I’ve dealt with in my life. They refuse to provide documents upon request. Shady things have happened regarding suspension of cars on my policy without my permission and my account has been stripped of all online documentation prior to March (2 months after the suspension messes have happened). Office employees do not listen to requests, will not do as they say they will, and are not knowledgeable in any aspect of their job. I would highly recommend staying away from this place. They’ve cost me so much money due to their errors."
We responded:
"Dear Lauren, thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We are committed to providing you with excellent service, and take your feedback very seriously. Please feel free to contact me with any further comments, concerns, or suggestions you wish to share. -Heidi Pollock"
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Kurt Young

April 20, 2022

5  out of  5
rating by Kurt Young
"Best care anywhere"
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ken david

March 4, 2022

4  out of  5
rating by ken david
"Their responsiveness"
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M Anderson

December 8, 2021

5  out of  5
rating by M Anderson
"I have been with Heidi for years now. The BEST agent ever! Always hastle free and the best customer service from her office. I highly recommend."
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Ali Green

October 8, 2021

5  out of  5
rating by Ali Green
"Thanks for taking such great care of me! Your office staff provide the best customer service and always go above and beyond. You guys are great!!"
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Virginia Bradley

October 7, 2021

5  out of  5
rating by Virginia Bradley
"I have nothing but the best service from this agency. They are always there when I need them no waiting at all."
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Taylor Burns

October 5, 2021

5  out of  5
rating by Taylor Burns
"The ladies in the office or so helpful and friendly. They are very knowledgeable and care about my family it is nice to call an office and talk to the same person every time. Heidi is doing something right"
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Sam Slater

October 4, 2021

5  out of  5
rating by Sam Slater
"Very knowledgeable and helpful staff"
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Michael Mc

December 21, 2020

5  out of  5
rating by Michael Mc
"I've been with State Farm for 33 years and switched to Heidi Pollock about 30 years ago. I only had my autos to begin with, then added rentals and lastly my home. My previous home owners insurance company kept raising premiums, I had no claims. State Farm was always just a little less, but I wasn't going to change for $100-150 a year. After two increases of $500, I contacted Heidi again and they saved me $1000 a year on my home owners with the same coverage. I've always felt they had my best interest at heart. Sometimes they talked me out of putting in a claim as it was too small, and also gave me advice about changing limits when necessary. Just what you want in an agency."
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Shanna Gazley

February 18, 2020

5  out of  5
rating by Shanna Gazley
"I was in a very serious car accident and my car was totaled. The staff helped me at each step in the process. With anyone else, this would have been so stressful and time consuming. Highly recommend. Also, great home owner’s insurance helped when a tree fell on the house in a snow/ice storm. It was so easy to resolve."
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Susie Morris

August 2, 2019

5  out of  5
rating by Susie Morris
"I’ve worked with Heidi and team for years and they are wonderful to work with! They are always very responsive and detail oriented."
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William Hart

July 29, 2019

5  out of  5
rating by William Hart
"Excellant service"
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Samantha Schuttpelz

December 30, 2018

1  out of  5
rating by Samantha Schuttpelz
"They don’t even deserve one star."
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Kwang Kim

October 19, 2018

5  out of  5
rating by Kwang Kim
"I have been with the agency for about 30 years. The staff is always courteous and professional"