Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer

Jennifer

August 8, 2023

5  out of  5
rating by Jennifer
"Great service!"
Profile photo of Denise Pierson

Denise Pierson

May 24, 2023

5  out of  5
rating by Denise Pierson
"Heidi and her staff are the best in the business! I’ve known her for 15 years as an agent, friend, and even a boss. She is 100% True Blue in all she does. She’s smart and hires great staff. You can’t go wrong with this Team!"
Profile photo of Caroline Smith

Caroline Smith

May 17, 2023

5  out of  5
rating by Caroline Smith
"Heidi's team, especially Jenn, were incredibly helpful and quick to respond when I needed a new policy. They navigated administrative anomalies and were able to get me exactly the documents I needed, just in time. I highly recommend this office!"
Profile photo of Abigail Gordon

Abigail Gordon

May 10, 2023

5  out of  5
rating by Abigail Gordon
"Great customer service. Always willing to help me out with my needs."
Profile photo of Anna Wheeler

Anna Wheeler

February 28, 2023

5  out of  5
rating by Anna Wheeler
"I think they are a great bunch! I’ve been with them for many years."
Profile photo of Steve Mesa

Steve Mesa

September 23, 2022

5  out of  5
rating by Steve Mesa
"Great, great customer service second to none"
Profile photo of Lauren Kemp

Lauren Kemp

May 16, 2022

1  out of  5
rating by Lauren Kemp
"This has got to be one of the WORST offices I’ve dealt with in my life. They refuse to provide documents upon request. Shady things have happened regarding suspension of cars on my policy without my permission and my account has been stripped of all online documentation prior to March (2 months after the suspension messes have happened). Office employees do not listen to requests, will not do as they say they will, and are not knowledgeable in any aspect of their job. I would highly recommend staying away from this place. They’ve cost me so much money due to their errors."
We responded:
"Dear Lauren, thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We are committed to providing you with excellent service, and take your feedback very seriously. Please feel free to contact me with any further comments, concerns, or suggestions you wish to share. -Heidi Pollock"
Profile photo of Kurt Young

Kurt Young

April 20, 2022

5  out of  5
rating by Kurt Young
"Best care anywhere"
Profile photo of ken david

ken david

March 4, 2022

4  out of  5
rating by ken david
"Their responsiveness"
Profile photo of M Anderson

M Anderson

December 8, 2021

5  out of  5
rating by M Anderson
"I have been with Heidi for years now. The BEST agent ever! Always hastle free and the best customer service from her office. I highly recommend."
Profile photo of Ali Green

Ali Green

October 8, 2021

5  out of  5
rating by Ali Green
"Thanks for taking such great care of me! Your office staff provide the best customer service and always go above and beyond. You guys are great!!"
Profile photo of Virginia Bradley

Virginia Bradley

October 7, 2021

5  out of  5
rating by Virginia Bradley
"I have nothing but the best service from this agency. They are always there when I need them no waiting at all."
Profile photo of Taylor Burns

Taylor Burns

October 5, 2021

5  out of  5
rating by Taylor Burns
"The ladies in the office or so helpful and friendly. They are very knowledgeable and care about my family it is nice to call an office and talk to the same person every time. Heidi is doing something right"
Profile photo of Sam Slater

Sam Slater

October 4, 2021

5  out of  5
rating by Sam Slater
"Very knowledgeable and helpful staff"
Profile photo of Michael Mc

Michael Mc

December 21, 2020

5  out of  5
rating by Michael Mc
"I've been with State Farm for 33 years and switched to Heidi Pollock about 30 years ago. I only had my autos to begin with, then added rentals and lastly my home. My previous home owners insurance company kept raising premiums, I had no claims. State Farm was always just a little less, but I wasn't going to change for $100-150 a year. After two increases of $500, I contacted Heidi again and they saved me $1000 a year on my home owners with the same coverage. I've always felt they had my best interest at heart. Sometimes they talked me out of putting in a claim as it was too small, and also gave me advice about changing limits when necessary. Just what you want in an agency."
Profile photo of Shanna Gazley

Shanna Gazley

February 18, 2020

5  out of  5
rating by Shanna Gazley
"I was in a very serious car accident and my car was totaled. The staff helped me at each step in the process. With anyone else, this would have been so stressful and time consuming. Highly recommend. Also, great home owner’s insurance helped when a tree fell on the house in a snow/ice storm. It was so easy to resolve."
Profile photo of Susie Morris

Susie Morris

August 2, 2019

5  out of  5
rating by Susie Morris
"I’ve worked with Heidi and team for years and they are wonderful to work with! They are always very responsive and detail oriented."
Profile photo of William Hart

William Hart

July 29, 2019

5  out of  5
rating by William Hart
"Excellant service"
Profile photo of Samantha Schuttpelz

Samantha Schuttpelz

December 30, 2018

1  out of  5
rating by Samantha Schuttpelz
"They don’t even deserve one star."
Profile photo of Kwang Kim

Kwang Kim

October 19, 2018

5  out of  5
rating by Kwang Kim
"I have been with the agency for about 30 years. The staff is always courteous and professional"
Profile photo of Wayne Manselle

Wayne Manselle

August 4, 2018

5  out of  5
rating by Wayne Manselle
"Heidi has always been excellent to work with."